Day 1 e-Learning Assessment

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Course Description

CSTF aligned training

Mandatory care certification training to be undertaken by every professional aspiring to work in care settings. Session covers the care certificate standards to be followed by a Healthcare Worker.

Duration: 2 Day

Day 1 – e-Learning Assessment

What Will You Learn?

  • Enhance Emotional Intelligence
  • Practice Professionalism in Communication
  • Use Technology Effectively
  • Promote Health Literacy
  • Master Active Listening and Empathy
  • Diverse Communication Styles
  • Manage Complex Situations
  • Understand Independent Advocacy
  • Identify and Overcome Communication Barriers
  • Foster a Collaborative Environment
  • Implement Conflict Resolution Techniques
  • Utilize Feedback for Improvement
  • Adapt Communication for Diverse Audiences

Course Content

Understand Your Role & Duty of Care
Equip healthcare assistants with a thorough understanding of their duties, responsibilities, and the ethical and legal standards they must follow to provide safe, effective, and compassionate care.

Promote Communication in Care Settings
Outlines the importance of effective communication, the various communication needs, preferences and the importance of independent advocacy.

Handling Information in Care Settings
This module equips you with the knowledge and skills to manage information responsibly in care settings, emphasising the importance of confidentiality and adherence to legal standards.

Personal Development
Personal and professional development within care settings is crucial for maintaining high standards of care and fostering a culture of continuous improvement.

Working in a Person – Centred Way
Enhance understanding through continuous education, refine decision-making support, deepen engagement with family and care networks, and implement continuous improvement measures to effectively deliver person-centred care in healthcare settings.

Incident Reporting and Documentation
The systematic process of incident reporting and documentation in care settings, including steps for effective reporting, the importance of clear and accurate documentation, common types of incidents, and advanced strategies for utilising incident data to improve safety and quality of care.

Fluids & Nutrition
This course equips carers with essential knowledge and skills to effectively manage and tailor hydration and nutrition plans, ensuring optimal health and preventing complications in care settings.

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